Contact information

Last updated: September 2026

Shoppo is committed to providing prompt and reliable customer support. If you have questions regarding an order, product, shipping, delivery, return, refund, warranty claim or any other enquiry, please contact us using the details below.

Business Information

Trading Name: Shoppo
Legal Business Name: Sello Products Pty Ltd
ABN: 31 608 433 478
Business Address: 7 Duigan Dr, Moorabbin Airport VIC 3194, Australia
Website: shoppo.com.au

Customer Support

Email: info@shoppo.com.au
Support Method: Email customer support
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST/AEDT), excluding public holidays.

We aim to respond to customer enquiries within 48 business hours.

Response times may occasionally be longer during public holidays, major promotional periods or periods of unusually high enquiry volumes.

Order Enquiries

For enquiries about an existing order, please include your order number and any relevant details so that our customer support team can assist you efficiently.

For issues involving damaged, faulty or incorrect products, please also include relevant photos or other supporting information where applicable.

Returns and Refunds

If you would like to request a return, refund or warranty assessment, please contact info@shoppo.com.au before returning any product.

All returns require prior approval from our customer support team.

Please do not send products to our business address without first receiving return approval and return instructions from Shoppo.

Approved returns will generally be directed to:

Shoppo / Sello Products Pty Ltd
7 Duigan Dr
Moorabbin Airport VIC 3194
Australia

Different return instructions may be provided depending on the product or circumstances.

Please refer to our Refund Policy for full return and refund conditions.

Business Enquiries

For supplier, partnership, wholesale or other business-related enquiries, please contact:

info@shoppo.com.au