Terms of service
Last updated: September 2026
Welcome to Shoppo.
This website, shoppo.com.au, is operated by Sello Products Pty Ltd (ABN 31 608 433 478), trading as Shoppo.
Throughout these Terms of Service, the terms “Shoppo”, “we”, “us” and “our” refer to Sello Products Pty Ltd trading as Shoppo.
By accessing our website, browsing our products, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or any other rights that cannot legally be excluded.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you are using the website with the consent and supervision of a parent or legal guardian where required.
You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.
2. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing and availability displayed on our website are accurate and current.
However, minor differences may occasionally occur due to manufacturer or supplier updates, packaging changes, product improvements, photography, lighting or individual screen settings.
Product images are provided for illustrative purposes and may be supplied by manufacturers, distributors or authorised suppliers.
We may correct genuine errors, inaccuracies or omissions identified on our website.
If an error materially affects an order you have already placed, we will contact you where reasonably practicable and provide appropriate options.
3. Pricing and Availability
All prices are in Australian Dollars (AUD) and include GST where applicable.
Prices, promotions and product availability may change from time to time.
The price applicable to your order will be the price displayed and confirmed during checkout, subject to correction of genuine and obvious pricing errors.
Products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you and may offer appropriate options such as:
- waiting for the product to become available;
- selecting an alternative product with your agreement; or
- receiving a refund for the unavailable product.
We will not substitute a product without your agreement where the substitute materially differs from the item ordered.
4. Orders
After placing an order, you will normally receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. An order may remain subject to payment verification, stock availability, fraud screening and other reasonable order-processing checks.
We may cancel or refuse an order where reasonably necessary, including where:
- payment has not been authorised;
- the product is unavailable;
- there is an obvious pricing or listing error;
- we reasonably suspect fraudulent activity;
- delivery cannot reasonably be completed to the address provided;
- a promotion or discount has been misused; or
- the order breaches these Terms.
If we cancel an order after payment has been successfully received, we will provide a refund for the cancelled amount using the original payment method where reasonably possible.
5. Payments
We accept the payment methods displayed during checkout.
Orders will generally be processed after payment has been successfully authorised or received.
Payments are processed through third-party payment providers, including payment services made available through our Shopify store.
Shoppo does not directly store complete credit card details on its own systems.
Your use of a third-party payment method may also be subject to that provider's terms and conditions.
6. Shipping and Delivery
We deliver to eligible locations within Australia in accordance with our Shipping Policy.
Shipping availability and charges may depend on factors including:
- delivery postcode;
- product size and weight;
- warehouse or supplier location;
- available courier services; and
- delivery requirements.
Delivery timeframes displayed on our website or provided after purchase are estimates unless expressly stated otherwise.
Delivery delays can occasionally occur due to courier disruptions, severe weather, public holidays, peak sales periods, supplier delays, regional service limitations or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Incorrect or incomplete delivery details may result in delays, redelivery fees or a parcel being returned to sender.
Nothing in this section limits any rights or remedies available to you under Australian Consumer Law where applicable.
Please refer to our Shipping Policy for further information.
7. Multiple Shipments
Shoppo works with multiple suppliers, warehouses and delivery partners.
Products within the same order may therefore be dispatched separately and may arrive at different times.
Where available, tracking information will be provided for individual shipments.
Receiving an order in multiple shipments does not normally result in additional shipping charges beyond those disclosed and accepted during checkout.
8. Risk and Ownership
Ownership of products passes to you once full payment for those products has been received.
Risk in a product passes to you when the product has been delivered to the delivery address provided with your order, subject to applicable consumer laws.
Nothing in this section limits your rights under the Australian Consumer Law.
9. Returns, Refunds and Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product:
- is faulty or defective;
- is damaged;
- is materially different from its description;
- does not meet applicable consumer guarantees; or
- is otherwise eligible for a remedy under Australian Consumer Law.
If you experience an issue with a product, contact:
Please provide your order number, a description of the issue and photos or other supporting information where relevant.
Return Authorisation
All returns must be approved by our customer support team before products are sent back.
Customers must contact us and receive return instructions before returning an item.
Please do not send products directly to our business or return address without prior approval.
Approved returns will generally be directed to:
Shoppo / Sello Products Pty Ltd
7 Duigan Dr
Moorabbin Airport VIC 3194
Australia
Different return instructions may be provided depending on the product or circumstances.
Change-of-mind returns are subject to the eligibility requirements and conditions set out in our Refund Policy.
Nothing in our Refund Policy or these Terms affects rights available under Australian Consumer Law.
10. Promotions, Discounts and Sale Items
Promotions, discount codes and sale offers may be subject to specific conditions, including:
- promotional dates;
- minimum purchase requirements;
- eligible products;
- product exclusions;
- maximum discounts;
- customer eligibility; and
- stock availability.
Unless otherwise stated, promotional codes cannot be combined with another discount or applied retrospectively to an order that has already been completed.
Promotional offers may be changed or withdrawn where reasonably necessary, subject to applicable law.
Products purchased during a sale or promotion remain covered by Australian Consumer Law.
11. Accounts and Customer Information
Certain website features may require you to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for activity undertaken through your account.
You agree to provide accurate, current and complete information when placing an order or creating an account.
Please contact us if you believe your Shoppo account has been accessed without authorisation.
12. Privacy
Our collection, use, storage and handling of personal information is governed by our Privacy Policy.
Our online store is hosted using Shopify, which provides the ecommerce platform and related functionality that enables us to sell products and services online.
Other third-party providers may also process information where necessary to provide payments, delivery, analytics, customer support or other services.
Please refer to our Privacy Policy for further information.
13. Third-Party Tools and Links
Our website may contain links to third-party websites or provide access to third-party services, applications or tools.
Third-party services are governed by their respective terms and policies.
While we take reasonable care when selecting services used by our business, Shoppo does not control independent third-party websites and is not responsible for their unrelated content or practices.
14. Reviews, Comments and User Content
Customers may have opportunities to submit reviews, comments, feedback, photographs or other content.
You must not submit material that:
- is unlawful or fraudulent;
- is defamatory, abusive or threatening;
- contains malicious software or harmful code;
- is deliberately false or misleading;
- infringes another person's intellectual property, privacy or other legal rights; or
- constitutes spam or unauthorised advertising.
Where you voluntarily submit content for publication on Shoppo, you grant us permission to display and use that content in connection with operating and promoting Shoppo, subject to applicable law and our Privacy Policy.
15. Prohibited Uses
You must not use our website or services:
- for an unlawful or fraudulent purpose;
- to breach applicable laws or regulations;
- to infringe intellectual property or other legal rights;
- to provide deliberately false or misleading information;
- to distribute malware, viruses or harmful code;
- to interfere with the operation or security of the website;
- to attempt unauthorised access to our systems;
- to undertake abusive automated scraping or data collection without permission; or
- to engage in fraudulent or harmful activity.
We may restrict access to the website or cancel an account where we reasonably determine that these Terms have been materially breached.
16. Intellectual Property
Unless otherwise stated, website content including our branding, text, graphics, website design, layout and original materials is owned by, licensed to or used with permission by Sello Products Pty Ltd trading as Shoppo.
Product names, trademarks, photographs and other materials belonging to third parties remain the property of their respective owners.
You may not reproduce, distribute, modify or commercially exploit Shoppo website content without prior written permission except where permitted by law.
17. Limitation of Liability
To the maximum extent permitted by law, Sello Products Pty Ltd trading as Shoppo will not be liable for indirect or consequential losses arising solely from use of the website where such liability can legally be excluded.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
18. Indemnity
To the extent permitted by law, you are responsible for loss or damage reasonably suffered by Shoppo arising directly from your unlawful use of our website or your material breach of these Terms.
This provision does not limit any rights you have under applicable consumer protection laws.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, services, business operations or legal requirements.
The latest version will be published on this page and the Last updated date will be amended accordingly.
Changes will apply from the date they are published, unless otherwise stated.
20. Governing Law
These Terms are governed by the laws applicable in Victoria, Australia, and applicable Commonwealth laws.
Nothing in this section prevents a customer from exercising rights available to them under applicable Australian consumer protection laws.
21. Contact Information
Shoppo is operated by:
Sello Products Pty Ltd trading as Shoppo
ABN: 31 608 433 478
Business Address: 7 Duigan Dr, Moorabbin Airport VIC 3194, Australia
Website: shoppo.com.au
Email: info@shoppo.com.au
Customer support is provided via email.
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST/AEDT), excluding public holidays.
We aim to respond to enquiries within 48 business hours.