Terms of service
Welcome to Shoppo. This website, shoppo.com.au, is operated by Shoppo. Throughout the site, the terms “we”, “us” and “our” refer to Shoppo.
By visiting our website, browsing our products, creating an account, placing an order or using any part of our services, you agree to be bound by these Terms of Service.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or guardian to use this website.
You must not use our products or services for any unlawful or unauthorised purpose.
2. Product Information
We aim to provide accurate product descriptions, images, pricing, availability and specifications. However, minor differences may occur due to supplier updates, screen display settings, packaging changes or product improvements.
We reserve the right to correct any errors, inaccuracies or omissions at any time, including after an order has been submitted.
3. Pricing and Availability
All prices listed on our website are in Australian Dollars (AUD), unless stated otherwise.
Prices, offers and product availability may change without notice. We reserve the right to modify, suspend or discontinue any product or service at any time.
If a product becomes unavailable after you place an order, we may contact you to arrange a suitable replacement, backorder, store credit or refund.
4. Orders
Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance of the order.
We reserve the right to refuse, cancel or limit any order where we reasonably believe there has been an error, fraud risk, stock issue, payment issue, misuse of promotions or breach of these terms.
5. Payments
We accept payment methods displayed at checkout. Orders will only be processed once payment has been successfully received or authorised.
Payment information is handled securely by our payment providers. We do not store full credit card details on our systems.
6. Shipping and Delivery
Delivery timeframes shown on our website are estimates only. While we aim to dispatch and deliver orders as quickly as possible, delays may occur due to courier delays, supplier delays, public holidays, weather events, incorrect address details or other circumstances outside our control.
You are responsible for providing accurate delivery details. We are not responsible for delays, lost parcels or additional charges caused by incorrect or incomplete delivery information provided by you.
7. Risk and Ownership
Ownership of products passes to you once full payment has been received. Risk in the products passes to you once the order has been delivered to the address provided at checkout.
8. Returns, Refunds and Consumer Guarantees
Nothing in these Terms of Service limits or excludes your rights under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, repair or refund if a product has a major failure or does not meet consumer guarantees.
If you believe a product is faulty, damaged, not as described or not fit for purpose, please contact us with your order number, photos where relevant, and a clear description of the issue.
Change of mind returns may be accepted at our discretion and may be subject to our Returns Policy.
9. Promotions, Discounts and Sale Items
Promotions, discount codes and sale offers may be subject to additional conditions, expiry dates, product exclusions and stock availability.
Unless stated otherwise, discount codes cannot be combined with other offers or applied retrospectively after an order has been placed.
Sale items are still covered by Australian Consumer Law where applicable.
10. Account Information
You may need to create an account to access certain features. You are responsible for keeping your login details secure and for all activity under your account.
You agree to provide accurate, current and complete information when creating an account or placing an order.
11. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
Our store is powered by Shopify, which helps us provide our online store, checkout and related services.
12. Third-Party Tools and Links
Our website may include links to third-party websites, apps, tools or services. These are provided for convenience only.
We are not responsible for the content, accuracy, policies, security or practices of any third-party websites or services.
13. User Comments, Reviews and Feedback
If you submit reviews, comments, feedback, images or other content to us, you agree that we may use, edit, publish or display that content for business, marketing or website purposes, unless you clearly advise us otherwise.
You must not submit content that is unlawful, offensive, misleading, defamatory, abusive, spam-related or infringes the rights of another person.
14. Prohibited Uses
You must not use our website or services:
- For any unlawful purpose;
- To violate any laws or regulations;
- To infringe our intellectual property rights or the rights of others;
- To submit false or misleading information;
- To upload viruses, malware or harmful code;
- To interfere with the security or operation of the website;
- To scrape, copy or misuse website data without permission;
- To engage in fraudulent, abusive or harmful behaviour.
15. Intellectual Property
All content on this website, including logos, text, images, graphics, product layout, design, icons and website content, is owned by or licensed to Shoppo unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without written permission.
16. Limitation of Liability
To the maximum extent permitted by law, Shoppo will not be liable for indirect, incidental, special or consequential losses arising from your use of our website, products or services.
Nothing in these terms excludes, restricts or modifies any rights you have under Australian Consumer Law or other applicable laws that cannot be excluded.
17. Indemnity
You agree to indemnify Shoppo, its owners, employees, contractors and partners from any claim, loss, damage or expense arising from your breach of these Terms of Service or misuse of our website or services.
18. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date.
Your continued use of the website after changes are published means you accept the updated terms.
19. Governing Law
These Terms of Service are governed by the laws of Australia. Where applicable, disputes will be handled in accordance with the laws of the relevant Australian state or territory.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: nelson@selloproducts.com.au
Website: shoppo.com.au