Privacy policy
Last updated: September 2026
This Privacy Policy explains how Sello Products Pty Ltd (ABN 31 608 433 478), trading as Shoppo (“Shoppo”, “we”, “us” or “our”), collects, uses, stores, discloses and protects personal information when you visit shoppo.com.au, make a purchase, create an account, contact us or otherwise interact with our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Shoppo.
This may include:
Contact Information
- name;
- email address;
- phone number;
- billing address;
- shipping address; and
- other contact details you provide to us.
Account Information
If you create an account with Shoppo, we may collect information such as:
- login and account details;
- saved addresses;
- account preferences; and
- account activity.
Order and Transaction Information
We may collect information relating to:
- products viewed;
- products added to your cart;
- purchases;
- order history;
- returns;
- refunds;
- exchanges;
- warranty claims; and
- delivery information.
Payment Information
Payments are processed through Shopify and/or third-party payment providers made available during checkout.
Shoppo does not directly store complete credit or debit card numbers on its own systems.
Payment providers may collect and process payment details in accordance with their own privacy policies and security requirements.
Communications
We may collect information you provide when contacting us, including:
- customer support enquiries;
- product enquiries;
- return or refund requests;
- warranty claims;
- feedback; and
- other correspondence.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- referring website or source;
- interactions with our website;
- approximate location derived from technical information; and
- cookie and similar technology data.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, contact us or otherwise interact with Shoppo;
- automatically through cookies and similar technologies;
- from Shopify and other service providers used to operate our website;
- from payment providers;
- from delivery and fulfilment partners;
- from advertising and analytics providers; and
- from other third parties where permitted by law.
Where reasonable and practicable, we collect personal information directly from you.
3. How We Use Personal Information
We may use personal information to:
- process and fulfil orders;
- arrange shipping and delivery;
- process returns, refunds and replacements;
- manage customer accounts;
- provide customer support;
- communicate order and delivery updates;
- respond to enquiries;
- prevent fraud and unauthorised transactions;
- maintain the security of our website and services;
- personalise your shopping experience;
- recommend relevant products;
- analyse website usage and business performance;
- improve our products, website and services;
- conduct advertising and marketing activities;
- administer promotions;
- comply with legal and regulatory obligations; and
- establish, exercise or defend legal claims where necessary.
We will only use personal information for purposes permitted by applicable law.
4. Marketing Communications
Where permitted by law, we may use your contact information to send you marketing communications relating to Shoppo products, promotions or offers.
You can opt out of marketing emails at any time by:
- using the unsubscribe link included in our marketing emails; or
- contacting us at info@shoppo.com.au.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as:
- order confirmations;
- shipping updates;
- refund information;
- account notifications; or
- customer service responses.
5. Cookies and Similar Technologies
Shoppo and our service providers may use cookies, pixels and similar technologies to operate and improve our website.
These technologies may be used to:
- remember preferences;
- maintain shopping cart functionality;
- support account login;
- analyse website traffic;
- measure website performance;
- understand how customers interact with our website;
- prevent fraud;
- personalise content; and
- measure or deliver advertising.
Some cookies are necessary for the website to function properly, while others may be used for analytics or advertising purposes.
You may be able to manage certain cookies through your browser settings or any cookie/privacy controls made available on our website.
Disabling certain cookies may affect website functionality.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
Shopify
Our online store is hosted by Shopify, which provides ecommerce, checkout, hosting and related services.
Shopify processes personal information in connection with providing these services and may also process certain information for its own purposes in accordance with its applicable privacy policies.
Payment Providers
Payment providers process payment transactions and related information.
Shipping and Fulfilment Providers
We may provide information such as your name, delivery address, phone number and order information to:
- couriers;
- freight companies;
- suppliers;
- warehouses; and
- fulfilment partners
where necessary to deliver your order.
Technology and Business Service Providers
We may use third parties to assist with:
- website hosting;
- IT services;
- fraud prevention;
- data storage;
- customer support;
- email communications;
- accounting;
- analytics; and
- other business operations.
Advertising and Analytics Providers
We may work with advertising, analytics and marketing platforms to better understand website usage and measure or improve our marketing.
Information shared with these providers may include online identifiers, device information and website interaction data.
Professional Advisers and Authorities
We may disclose information to:
- accountants;
- lawyers;
- insurers;
- regulators;
- government agencies;
- courts; or
- law enforcement authorities
where reasonably necessary or required by law.
Related Businesses
We may disclose information to related entities where reasonably necessary for legitimate business purposes and where permitted by law.
7. Shopify
Shoppo uses Shopify to operate its online store.
When you use our website or make a purchase, certain personal information may be processed through Shopify's systems.
Shopify may process personal information:
- on our behalf in connection with providing ecommerce services; and
- in certain circumstances, for purposes determined by Shopify.
Shopify's handling of personal information is also governed by its own applicable privacy policies.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, applications or services.
These third parties have their own privacy practices and policies.
Shoppo is not responsible for how independent third-party websites collect, use, disclose or protect personal information.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
9. Overseas Disclosure and Processing
Some of our service providers may operate, store information or process information outside Australia.
For example, ecommerce, cloud hosting, analytics, advertising, payment and technology providers may process information using systems located overseas.
The countries in which information is processed may vary depending on the service provider and its infrastructure.
Where required by applicable law, we take reasonable steps in relation to the handling of personal information by overseas service providers.
However, overseas privacy laws may differ from Australian privacy laws.
10. Data Security
We take reasonable technical, administrative and organisational measures to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- unauthorised disclosure.
We also use reputable third-party providers for services such as ecommerce hosting and payment processing.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through unsecured communication channels.
11. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- fulfil orders;
- provide customer support;
- maintain transaction records;
- comply with tax, accounting and legal requirements;
- manage disputes;
- prevent fraud; and
- enforce agreements.
When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
12. Access and Correction
Subject to applicable law, you may request access to personal information we hold about you.
You may also ask us to correct personal information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.
To make an access or correction request, contact:
We may need to verify your identity before processing a request.
In some circumstances, Australian law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required by law.
13. Children
Our services are intended for general retail customers and are not specifically directed at children.
We do not knowingly solicit personal information directly from children without appropriate consent where such consent is required.
If you believe a child has provided personal information to us inappropriately, please contact us at info@shoppo.com.au.
Why I changed this
I would replace your current:
“Our Services are not intended for children under 18.”
with the wording above.
There is no strong reason for a normal Australian ecommerce store to declare that nobody under 18 can use the site unless that is actually a business rule you intend to enforce.
14. Privacy Complaints
If you have a concern about how Shoppo has handled your personal information, please contact us at:
Please provide sufficient details about your concern so we can investigate it.
We will review privacy complaints and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about privacy complaints is available through the OAIC website at oaic.gov.au.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- our website;
- our service providers;
- our privacy practices; or
- applicable legal requirements.
The updated policy will be published on this page and the Last updated date will be revised.
16. Contact Us
For privacy enquiries, access or correction requests, or privacy complaints, please contact:
Shoppo
Operated by Sello Products Pty Ltd
ABN: 31 608 433 478
Business Address: 7 Duigan Dr, Moorabbin Airport VIC 3194, Australia
Website: shoppo.com.au
Email: info@shoppo.com.au
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST/AEDT), excluding public holidays.
We aim to respond to enquiries within 48 business hours.