Shipping policy

Last updated: September 2026

Thank you for shopping with Shoppo, operated by Sello Products Pty Ltd.

This Shipping Policy explains how orders are processed, shipped and delivered within Australia.

1. Shipping Coverage

Shoppo delivers to most serviceable locations across Australia.

Delivery availability depends on factors including:

  • delivery postcode;
  • product size and weight;
  • warehouse or supplier location;
  • available courier services;
  • regional, rural or remote delivery restrictions; and
  • carrier serviceability at the time the order is processed.

We work with multiple major carriers and delivery partners. Serviceability is checked using live carrier systems and may change from time to time.

In some rural or remote locations, a postcode that has previously been serviceable may become temporarily or permanently unavailable due to changes in carrier networks or local third-party delivery arrangements.

If we are unable to deliver an order to the address provided, we will contact you as soon as reasonably possible and provide an appropriate option, which may include:

  • an alternative delivery arrangement where available; or
  • a full refund for the affected order or product.

2. Order Processing Time

Orders are generally processed and dispatched within 1–4 business days after payment has been successfully confirmed.

Business days exclude weekends and Victorian public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times may occasionally be longer due to:

  • major promotional periods;
  • public holidays;
  • unusually high order volumes;
  • supplier or warehouse delays;
  • inventory discrepancies; or
  • circumstances outside our reasonable control.

Where a significant processing delay affects your order, we will endeavour to notify you.

3. Delivery Timeframes

Estimated standard delivery is generally:

3–10 business days after dispatch

Delivery times vary depending on your location and the courier service available.

Metro locations will generally receive orders faster than regional, rural or remote locations.

Delivery estimates are provided as a guide and are not guaranteed delivery dates unless expressly stated otherwise.

The total estimated order timeframe may therefore include:

1–4 business days processing + approximately 3–10 business days delivery after dispatch.

Remote or difficult-to-service locations may require additional time.

4. Shipping Rates

Shipping costs are calculated and displayed during checkout before payment is completed.

Shipping rates may vary depending on:

  • delivery postcode;
  • product weight;
  • product dimensions;
  • number of products;
  • warehouse location; and
  • available courier services.

The shipping amount displayed and accepted during checkout is the amount charged for delivery, unless an order needs to be amended at your request.

We do not impose undisclosed shipping charges after an order has been completed.

5. Carrier Selection

Shoppo works with multiple major courier and freight providers.

Where possible, our shipping systems use current carrier availability and serviceability information to select an appropriate delivery option for your order.

The courier used may vary depending on:

  • the product ordered;
  • warehouse location;
  • parcel dimensions;
  • delivery postcode; and
  • current carrier availability.

Because courier serviceability information can change, we cannot guarantee that a particular courier will service every postcode at all times.

6. Regional, Rural and Remote Deliveries

We aim to service regional, rural and remote areas wherever suitable courier services are available.

However, some locations may:

  • have longer delivery times;
  • have limited courier options;
  • require alternative delivery arrangements; or
  • be temporarily or permanently unserviceable.

Courier serviceability can change without prior notice due to carrier network changes or arrangements with local third-party delivery providers.

If your order cannot be delivered to the address supplied, our customer support team will contact you to discuss available options.

7. Multiple Shipments

Shoppo works with multiple suppliers and warehouses.

If your order contains multiple products, the products may be dispatched separately and arrive at different times.

You may receive separate:

  • dispatch notifications;
  • tracking numbers; and
  • deliveries

for different products within the same order.

You will not normally be charged additional shipping fees solely because we dispatch an order in multiple shipments after checkout.

8. Tracking Information

Where tracking is available, we will send a shipping confirmation email after your order has been dispatched.

The email will generally include:

  • courier information; and
  • a tracking number or tracking link.

Please allow approximately 24–48 hours after dispatch for tracking information to become active in the courier's system.

Tracking availability and update frequency are controlled by the relevant courier.

9. Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Please check your:

  • recipient name;
  • street address;
  • suburb;
  • state;
  • postcode; and
  • contact details

before submitting your order.

If you notice an error after placing an order, please contact info@shoppo.com.au as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned due to an incorrect or incomplete address supplied by the customer, reasonable redelivery costs may apply.

10. Authority to Leave and Delivery Instructions

Depending on the courier, delivery location and delivery method, a parcel may be left in a location considered safe by the courier.

The courier may also:

  • attempt delivery;
  • leave the parcel in a safe location;
  • take the parcel to a collection point; or
  • provide instructions for redelivery.

Customers should review courier tracking information for delivery updates.

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

  1. check around the delivery location;
  2. check with other occupants or neighbours where appropriate; and
  3. contact us at info@shoppo.com.au if the parcel remains missing.

We can assist with a courier investigation where appropriate.

Nothing in this section limits any rights or remedies you may have under Australian Consumer Law.

11. Delivery Delays

We make reasonable efforts to dispatch orders promptly and work with our delivery partners to provide timely delivery.

However, delays may occur due to circumstances including:

  • courier network congestion;
  • severe weather;
  • natural disasters;
  • public holidays;
  • peak promotional periods;
  • transport disruptions;
  • supplier or warehouse delays;
  • regional service limitations; or
  • other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can assist with tracking or a courier investigation.

12. Lost Parcels

If you believe your parcel has been lost in transit, please contact:

info@shoppo.com.au

Please provide your order number and tracking information where available.

We will investigate the matter with the relevant courier.

Where a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances and applicable Australian Consumer Law.

13. Damaged Deliveries

If an order arrives damaged, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

  • your order number;
  • photographs of the damaged product;
  • photographs of the external packaging where relevant; and
  • a description of the damage.

Please do not dispose of the product or packaging until we have reviewed your claim, where reasonably practicable.

Please refer to our Return and Refund Policy for further information.

14. Order Cancellations

If you wish to cancel an order, please contact info@shoppo.com.au as soon as possible.

We will make reasonable efforts to accommodate cancellation requests where an order has not yet entered processing or been dispatched.

Once an order has been dispatched, we may no longer be able to cancel the shipment.

After delivery, eligible products may be returned in accordance with our Return and Refund Policy.

15. Return Shipping

All returns require prior approval.

Please do not return products directly to our business address without first contacting Shoppo.

Approved returns will generally be directed to:

Shoppo Returns
Sello Products Pty Ltd
7 Duigan Dr
Moorabbin Airport VIC 3194
Australia

Different return instructions may be provided depending on the product or circumstances.

Please refer to our Return and Refund Policy for full return conditions and applicable return shipping costs.

16. Contact Us

For questions relating to shipping, tracking or delivery, please contact:

Shoppo
Operated by Sello Products Pty Ltd
ABN: 31 608 433 478
Business Address: 7 Duigan Dr, Moorabbin Airport VIC 3194, Australia
Website: shoppo.com.au
Email: info@shoppo.com.au

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST/AEDT), excluding public holidays.

We aim to respond to enquiries within 48 business hours.